Friday, June 27, 2008

The Apple Of My Eye!

This morning, I asked my dear friend, Maribeth, to ride with me to The Apple Store, at La Cantera—in San Antonio! She said, “Yes!”

We left the rescue ranch at 12:05. When we arrived at The Apple Store, it was packed full of all kinds of happy people, checking out the latest Apple products. Before we had taken ten steps into the store, we were greeted by the nicest young man, Ryan M.! After telling him the story of us not being able to connect to the internet—he took my iPod touch, and began pressing the buttons. “You’re connected.”

Then he started punching those cute buttons, and we went to the Safari, iTunes, GPS, Weather, Youtube sites, etc.! I was thrilled! Ryan talked to me about my problem of not being able to connect at the trailer, and then he asked me if it would be okay, for me to call our provider and ask them a couple of questions. I told him that I had forgotten to bring my cell phone, and that I also didn’t have their phone number handy.

Ryan walked us over to a new Apple computer, punched a few keys, and voila—we were at the Hill Country Telephone Co-op! He then found the phone number, and took his cell phone out from his pocket, and then offered to call them on his phone!

“No Ryan,” Maribeth said. “I’ve got my cell phone, please use it.” She handed Ryan her phone, and then he dialed their number. In less than a thirty second conversation—Ryan hung up. “They didn’t set up your wireless router. The problem has to be with your router. Let me go ask a ‘Genius.’ I will be right back.” Ryan then walked over to the “Genius Bar” and began talking to one of the many ‘Geniuses,’ who were busy answering questions, and solving techno problems. I was so impressed. Maribeth could not believe how friendly, polite and helpful the employees were at The Apple Store and that is when she told me that she wanted an Apple computer.

When Ryan returned to us, he was smiling, “It is definitely a router problem.”

“Do y’all have routers?” I asked. He shook his head, yes, and then Maribeth and I followed him over to the router section. “I’ll take that one, and I need to buy a couple of chargers.” We then followed Ryan over to the charger section of the store, and I took two of them. “I guess that I am ready to check out. Where do we go?”

“I can check you out right here,” Ryan said, as he pulled a small device out of his pocket. I handed him my credit card. While we waited for the machine to do it’s thing, he said, “Are you Cousin Nancy?”

“Yes,” I said. “That’s me. How’d you know?” I was surprised, that he had heard of me.

“You’re wearing a ‘Kinky for Governor’ hat. Please tell Kinky, that I asked all of my friends to vote for him, but I couldn’t, because I was only seventeen. I love that guy.”

We chatted a few minutes longer, and then we thanked him for his help and we left the store—to go home.

When I got home, I installed the new software, and then hooked up the new Apple router. It worked! Tony and I were finally connected to the internet using our iPod touches! We love our new toys and all I can say is, “I love Apple products! They Rule! and Maribeth wants a Mac now.”

P.S. Thank you, Ryan M.! Apple is lucky to have you working for them! Tony and I have to go play with our toys, now!

2 comments:

Simply Cindy Lou said...

Great customer service makes everyone smile.

DY_Goddess said...

What a great story Nancy! So glad your Apple is doing it's thing.

That is so cute about Ryan not being able to vote for Kinky. I did the same thing when Kinky was running for Governor of Texas: I asked all my friends in Texas to vote for him because I couldn't. Being Canadian and all LOL

Tell him to run again, he'd probably win ; ))

P.S. I just typed this as I overheard this conversation between my 15 yr. old and my 10 yr old daughters, as follows:

15 year old (who got home 2 hours ago): "Hey, where's that popsicle I brought home with me?

10 year old: "I dunno."

15 year old: "Hey, if you ate it, it's all right. I just want to know where I put it"

10 yr old: "I dunno. Where'd you put it?"

15 yr old: "I dunno."

45 yr old (me): YOU BETTER FIND OUT WHERE YOU PUT IT!!!!!!!!!!!

10 yr old: "Check the freezer"

15 yr old: "You check"

10 yr old: "You check"

45 yr old: "SOMEONE GO CHECK NOW!!!!"

15 yr old, opening freezer: "I knew I put it there. What's the problem?"

Another day in the life...